Refund policy
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At 602Lab, we want you to be satisfied with your purchases!
In accordance with the Consumer Protection Law, you have the right to return any unused product purchased from our website within 14 days of delivery without providing any reason, utilizing our unconditional return guarantee.
Return or Exchange Process:
To initiate the return or exchange process, please send an email to info@602Lab.com with your order number included.
After your return or exchange request is received, our customer service team will contact you to proceed with the process.
Please note the following conditions regarding returns and exchanges:
Used products, personalized items, or items purchased during sample sales are not eligible for return or exchange.
Perfect products purchased from our stores or our partner stores through in-person inspection or trial are not eligible for return or exchange.
All shipping costs incurred during the return process are the responsibility of the buyer. The shipping cost of the returned product will not be refunded.
After approval of your return or exchange request, the product amount will be refunded to the credit card used for the purchase, deducting the shipping cost if not covered initially.
For more detailed information about returns or exchanges, please contact us at info@602Lab.com.
Thank you for choosing 602Lab!
In accordance with the Consumer Protection Law, you have the right to return any unused product purchased from our website within 14 days of delivery without providing any reason, utilizing our unconditional return guarantee.
Return or Exchange Process:
To initiate the return or exchange process, please send an email to info@602Lab.com with your order number included.
After your return or exchange request is received, our customer service team will contact you to proceed with the process.
Please note the following conditions regarding returns and exchanges:
Used products, personalized items, or items purchased during sample sales are not eligible for return or exchange.
Perfect products purchased from our stores or our partner stores through in-person inspection or trial are not eligible for return or exchange.
All shipping costs incurred during the return process are the responsibility of the buyer. The shipping cost of the returned product will not be refunded.
After approval of your return or exchange request, the product amount will be refunded to the credit card used for the purchase, deducting the shipping cost if not covered initially.
For more detailed information about returns or exchanges, please contact us at info@602Lab.com.
Thank you for choosing 602Lab!